Last Updated: May 30, 2026
At Swan Dream Studio, each piece is carefully handcrafted and prepared with attention to detail before shipping. Please review the following information regarding order processing and delivery.
Processing Time
All orders are processed within 2–5 business days unless otherwise stated. During busy periods or product launches, processing times may be slightly extended. You will be notified if there are any delays with your order.
Shipping Times
We offer free standard shipping worldwide on all orders.
United States: 5–10 business days
Canada: 5–10 business days
International: 5–12 business days
Express Shipping
Express shipping is available at checkout for an additional fee. Delivery times vary depending on destination and carrier availability, but are generally faster than standard shipping options.
Shipping Carriers
We use trusted shipping carriers to ensure your order arrives safely and securely. Tracking information will be provided where available once your order has shipped.
Customs & Duties
International customers are responsible for any customs fees, import taxes, or duties that may apply in their country. We are not responsible for delays caused by customs processing.
Order Tracking
If tracking is available for your order, you will receive a tracking number via email once your package has been shipped.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
Once an order has been shipped, we are not responsible for delays caused by postal services or customs. However, if your package is significantly delayed or appears lost, please contact us and we will do our best to assist you.
Contact
If you have any questions about your order or shipping, please contact us by clicking here.
