FAQ

Frequently Asked Questions

1. Are your pieces handmade?
Yes. All jewellery and designs are handcrafted with care and attention to detail.

2. What materials do you use?
We use carefully selected crystals and quality materials chosen for their natural beauty and harmonious aesthetic.

3. Do you offer custom orders?
At the moment, we do not offer full custom designs, but we may occasionally release limited variations or pieces.

4. How should I care for my jewellery?
We recommend keeping your pieces away from water, perfumes, and harsh chemicals. Store them in a dry, soft pouch or jewellery box when not in use.

5. Are crystals natural?
Yes. We use natural crystals, and slight variations in colour, shape, and texture are natural characteristics of the stones.

6. How long does shipping take?
Processing times vary, but most orders are prepared and shipped within a few business days. Delivery time depends on your location and selected shipping method.

7. Do you accept returns or exchanges?
Due to the handmade nature of our items, we generally do not accept returns. However, if there is an issue with your order, please contact us and we’ll be happy to help.