What type of products do you sell?
Swan Dream Studio offers a curated collection of digital design products, including clipart, digital paper, junk journal, printable artwork, and more creative designs. All items are delivered as instant digital downloads.
Will I receive a physical product?
No. All products are digital files only. No physical items will be shipped.
How do I access my download?
After purchase, your files will be available instantly through a download link on the order confirmation page and sent to your email.
What if I have trouble downloading my files?
If you experience any issues with your download, please contact us via our contact form or live chat. We’re happy to assist.
What license is included with my purchase?
Each product includes a standard license, which is clearly outlined in the product listing.
Can I use the designs commercially?
Yes. The standard license allows for personal and limited small commercial use. An extended license can be purchased for unlimited commercial use.
Can I get a refund or exchange?
Due to the nature of digital products, all sales are final. If your files are missing, incomplete, or corrupted, we will gladly provide a replacement.
Can I share or resell the files?
No. Files may not be resold, shared, redistributed, or claimed as your own, even if modified, unless expressly permitted by the license purchased.
Do you support previous Etsy customers?
Yes. We continue to support all previous Etsy customers. If you need assistance with past Etsy purchases, downloads, or licenses, please contact us via our contact form or live chat.
How can I contact you?
You can reach us anytime through our contact form or live chat, available on our website.
