Last Updated: May 30, 2026
Thank you for shopping with Swan Dream Studio. Please read our policy regarding refunds and returns for our products.
Returns
We do not accept returns for change of mind, as each item is made and prepared with care for every order.
However, if your item arrives damaged or defective, please contact us within 7 days of delivery so we can review the issue and assist you.
Refunds
Refunds are only issued in cases where:
- The item arrives damaged or defective
- The incorrect item was sent
Once your claim is approved, a refund will be processed to your original payment method. Please note that shipping costs are non-refundable.
Exchanges
We do not offer exchanges. If there is an issue with your order, please contact us and we will work with you to find the best solution.
Damaged or Lost Items
If your order arrives damaged, please provide clear photos of the item and packaging so we can assess the issue. For lost packages, please reach out so we can assist with a carrier investigation.
Non-Refundable Items
The following are non-refundable:
- Items damaged due to improper use or care
- Orders shipped to an incorrect address provided by the customer
- Packages marked as delivered by the carrier
Contact
If you have any issues with your order, please contact us by clicking here.
